Inbound calls refer to telephone calls initiated by customers or clients to a business or service center. These calls often involve inquiries, support requests, or service orders. Businesses typically manage inbound calls through call centers or customer service teams trained to address various issues efficiently. The goal is to provide timely assistance, resolve concerns, and maintain customer satisfaction. Inbound call handling often involves using customer relationship management (CRM) systems to track issues and provide personalized service. Effective inbound call management can lead to better customer retention, improved service delivery, and enhanced brand loyalty.